NOTICE: Due to a lapse in annual appropriations, most of this website is not being updated. Learn more.

Form submissions will still be accepted but will not receive responses at this time. Sections of this site for programs using non-appropriated funds (such as NVLAP) or those that are excepted from the shutdown (such as CHIPS and NVD) will continue to be updated.

U.S. flag

An official website of the United States government

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

PUBLICATIONS

PSCR 2021: Design Technology Incorporating the Voices of First Responders – Now is the Time!

Published

Author(s)

Shanee Dawkins, Kerrianne Buchanan, Yee-Yin Choong, Kurtis Goad, Sandra Spickard Prettyman

Abstract

We are excited to share our rich research results with the public safety community: first responders, industry developers, and researchers alike. This presentation will showcase a comprehensive review of results from our multi-year research effort of listening, analyzing, and amplifying the voices of first responders. Our results provide actionable guidance to ensure first responder voices are heard and drive communication technology design and development. This presentation will answer your questions on what first responders truly need in communication technology, and why it is crucial to design technology with and for first responders.
Pub Type
Talks

Download Paper

Local Download

Keywords

Usability, User Survey, Mixed Methods, UX, User Experience, User Requirements, Public Safety, First Responders, Incident Response
Public safety communications research

Citation

Dawkins, S. , Buchanan, K. , Choong, Y. , Goad, K. and Spickard Prettyman, S. (2021), PSCR 2021: Design Technology Incorporating the Voices of First Responders – Now is the Time!, [online], https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=932458 (Accessed October 2, 2025)

Issues

If you have any questions about this publication or are having problems accessing it, please contact [email protected].

Created September 28, 2021, Updated November 29, 2022
Was this page helpful?