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PSCR 2021: Design Technology Incorporating the Voices of First Responders – Now is the Time!



Shanee Dawkins, Kerrianne Buchanan, Yee-Yin Choong, Kurtis Goad, Sandra Spickard Prettyman


We are excited to share our rich research results with the public safety community: first responders, industry developers, and researchers alike. This presentation will showcase a comprehensive review of results from our multi-year research effort of listening, analyzing, and amplifying the voices of first responders. Our results provide actionable guidance to ensure first responder voices are heard and drive communication technology design and development. This presentation will answer your questions on what first responders truly need in communication technology, and why it is crucial to design technology with and for first responders.


Usability, User Survey, Mixed Methods, UX, User Experience, User Requirements, Public Safety, First Responders, Incident Response


Dawkins, S. , Buchanan, K. , Choong, Y. , Goad, K. and Spickard Prettyman, S. (2021), PSCR 2021: Design Technology Incorporating the Voices of First Responders – Now is the Time!, [online], (Accessed June 23, 2024)


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Created September 28, 2021, Updated November 29, 2022