Choong, Y.
and Salvendy, G.
(2021),
PSCR 2021: Make Technology Usable – Operational Human Factors and Ergonomics Guidelines, [online], https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=932351
(Accessed October 25, 2025)
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock (
) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
PSCR 2021: Make Technology Usable – Operational Human Factors and Ergonomics Guidelines
Published
Author(s)
, Gavriel Salvendy
Abstract
We present Human Factors and Ergonomics (HFE), and usability-based methods for the development and implementation of communication technology for first responders. HFE enables the design of technologies for efficient, effective, safe, and comfortable human use. Usability evaluation provides explicit information on where technologies need improvement and how to improve. Based on interviews of 193 first responders, 107 categories of technology problems and needs were identified. Applying HFE principles and usability evaluation methods, specific operational recommendations are provided to reduce or eliminate the problems and to address the needs identified; result in greater efficiency, effectiveness and first responder satisfaction.Pub Type
Talks
Download Paper
Keywords
Human Factors and Ergonomics, Usability, First responders, Communication technology, Public safety communication research
Citation
Issues
If you have any questions about this publication or are having problems accessing it, please contact [email protected].
Created September 28, 2021, Updated November 29, 2022