NOTICE: Due to a lapse in annual appropriations, most of this website is not being updated. Learn more.
Form submissions will still be accepted but will not receive responses at this time. Sections of this site for programs using non-appropriated funds (such as NVLAP) or those that are excepted from the shutdown (such as CHIPS and NVD) will continue to be updated.
An official website of the United States government
Here’s how you know
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock (
) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
PSCR 2021: Make Technology Usable – Operational Human Factors and Ergonomics Guidelines
Published
Author(s)
Yee-Yin Choong, Gavriel Salvendy
Abstract
We present Human Factors and Ergonomics (HFE), and usability-based methods for the development and implementation of communication technology for first responders. HFE enables the design of technologies for efficient, effective, safe, and comfortable human use. Usability evaluation provides explicit information on where technologies need improvement and how to improve. Based on interviews of 193 first responders, 107 categories of technology problems and needs were identified. Applying HFE principles and usability evaluation methods, specific operational recommendations are provided to reduce or eliminate the problems and to address the needs identified; result in greater efficiency, effectiveness and first responder satisfaction.
Choong, Y.
and Salvendy, G.
(2021),
PSCR 2021: Make Technology Usable – Operational Human Factors and Ergonomics Guidelines, [online], https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=932351
(Accessed October 14, 2025)