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PSCR 2021: Make Technology Usable – Operational Human Factors and Ergonomics Guidelines

Published

Author(s)

Yee-Yin Choong, Gavriel Salvendy

Abstract

We present Human Factors and Ergonomics (HFE), and usability-based methods for the development and implementation of communication technology for first responders. HFE enables the design of technologies for efficient, effective, safe, and comfortable human use. Usability evaluation provides explicit information on where technologies need improvement and how to improve. Based on interviews of 193 first responders, 107 categories of technology problems and needs were identified. Applying HFE principles and usability evaluation methods, specific operational recommendations are provided to reduce or eliminate the problems and to address the needs identified; result in greater efficiency, effectiveness and first responder satisfaction.
Conference Dates
June 21-24, 2021
Conference Location
Boulder, CO, US
Conference Title
PSCR 2021: The Digital Experience

Keywords

Human Factors and Ergonomics, Usability, First responders, Communication technology, Public safety communication research

Citation

Choong, Y. and Salvendy, G. (2021), PSCR 2021: Make Technology Usable – Operational Human Factors and Ergonomics Guidelines, PSCR 2021: The Digital Experience, Boulder, CO, US, [online], https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=932351 (Accessed July 1, 2022)
Created September 28, 2021, Updated January 4, 2022