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PSCR 2021: Make Technology Usable – Operational Human Factors and Ergonomics Guidelines

Published

Author(s)

Yee-Yin Choong, Gavriel Salvendy

Abstract

We present Human Factors and Ergonomics (HFE), and usability-based methods for the development and implementation of communication technology for first responders. HFE enables the design of technologies for efficient, effective, safe, and comfortable human use. Usability evaluation provides explicit information on where technologies need improvement and how to improve. Based on interviews of 193 first responders, 107 categories of technology problems and needs were identified. Applying HFE principles and usability evaluation methods, specific operational recommendations are provided to reduce or eliminate the problems and to address the needs identified; result in greater efficiency, effectiveness and first responder satisfaction.

Keywords

Human Factors and Ergonomics, Usability, First responders, Communication technology, Public safety communication research

Citation

Choong, Y. and Salvendy, G. (2021), PSCR 2021: Make Technology Usable – Operational Human Factors and Ergonomics Guidelines, [online], https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=932351 (Accessed November 11, 2024)

Issues

If you have any questions about this publication or are having problems accessing it, please contact reflib@nist.gov.

Created September 28, 2021, Updated November 29, 2022