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It was exactly two decades ago (1999) that the concept of innovation was first introduced into the Baldrige Criteria for Performance Excellence.
In those Criteria, we asked one simple question
Here you are, on the website of the national Baldrige Performance Excellence Program—source of the regularly updated, widely validated leadership-and-management-strengthening tool known as the
One of my first forays into blogging for the Baldrige Program was almost 10 years ago in a blog that combined my affinity for the Baldrige mission—to improve the competitiveness and performance of U.S
As a chemist by training, with some involvement in microbiology as part of a clinical laboratory standards committee early in my career, I have wondered from time-to-time about the efficacy of toilet