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Quest for Excellence Conference Information

34th Quest for Excellence Conference Information Welcome Banner

We look forward to your participation in the 34th Quest for Excellence® Conference! We want to ensure that you are well informed and have the materials you need to be an engaged participant. To maximize your conference experience, please read all of the following important announcements and check out our Quest conference App!

This webpage includes information on:

Online Access Information to Conference Materials - Available Now!

Quest presentation handouts, attendee listing, and conference-at-a-glance are available on the Quest Web App and the Quest Mobile App. Event URL:

The Quest for Excellence 2023 Mobile App

We encourage attendees to use The Quest for Excellence® 2023 Whova app to enhance your experience with a customizable schedule, viewable presentations, social sharing, networking and much more!

Mobile App | Event code: quest34app

Attendees received an email invitation to download the mobile app in advance. Please use the email address you registered with Quest to sign in. For returning Whova users, log in with your previous email and password.

  1. Open the email you received to automatically log in to the Quest app.
  2. Create a password and type in your name.
  3. The app will take you to the Quest page automatically if using the email you received. If the email does not, search using “Quest”, select the join button on the bottom of the Quest description page, and enter Event code: quest34app.

Web Portal |Event URL: | Event code: quest34app

Attendees using the web portal will use the Event URL to open the page. Select “Sign up here” if you don’t have an account and fill in your email and password.

If you want specific hard copies of any of the materials for use on site, please download these materials before you leave home. You may leave them on your hard drive for access or print and bring them with you to the Quest Conference.   

These materials will not be provided on-site at the conference. If you have any difficulty connecting to the site or downloading a file, this is most likely due to heavy traffic on the site, so please try again later.

Conference Wi-Fi Access

Wi-Fi in conference meeting rooms: We are offering free Wi-Fi in the conference meeting space. Here’s how to access it:

  1. Turn on Wi-Fi in the device.
  2. Look for the network: Quest Wi-Fi by Walden University and select.
  3. Enter the password quest2023
  4. Click ok for authentication

Wi-Fi in sleeping rooms:  Attendees receive free Wi-Fi in their sleeping rooms.  Here’s how to access it:

  1. Turn on Wi-Fi on the device
  2. Connect to Gaylord Hotels network
  3. Redirect to splash page
  4. Log in using last name and room number 

Special Amenities at the Gaylord National Harbor

For Quest attendees staying at the Gaylord, the resort fee is included in your room rate, and it entitles you to several amenities which at the time of check-in will include National Harbor bus transportation to a number of locations through-out National Harbor, a daily credit for dry cleaning in the amount of $10.00, limited local and domestic long-distance telephone calls, high-speed internet access in guestroom, two bottles of Aquafina water per room per day, Fitness Center access & pool, and a coupon book with a valued savings of over $100.

Sunday Welcome Reception

Please join us to kick off the conference at our welcome reception Sunday at 6:00pm in the Riverview Ballroom. Meet and network with representatives of the Baldrige community, including Award recipients, Examiners, Judges, Overseers, Foundation members, Alliance Program representatives, Communities of Excellence participants, and more. The reception will feature an assortment of food, including crab cakes, carving and pasta stations, appetizers and desserts, complimentary soft drinks, and a cash bar. 

Riverview Ballroom

Conference meals will be served in the Riverview Ballroom – which is a stand-alone facility just outside of the Gaylord hotel along the Potomac River and accessed through the Gaylord lower- level atrium entrance. It is about a 5-minute walk from the conference sessions that will be held in the Wilson Ballroom. Signage will direct you to the Riverview Ballroom.


Baldrige Criteria Pre-conference Workshop check-in opens at 12 noon at the Conference Registration Desk outside of the Wilson Ballroom on Sunday, April 3. Quest registration opens at 2:00 pm on Sunday and closes at 5:45 pm.  Registration will resume on Monday, April 4 at 7:00 am.

Contact Showcare at quest [at] with questions related to registration.   

Guidance for Attendees with Dietary Restrictions

If you indicated that you need a vegetarian/vegan/no beef meal when you registered for the conference, you will receive printed meal tickets with your badge when you check in at registration. These tickets are for the plated lunches on Monday and Tuesday. At the lunches, simply place the tickets on the table in front of you to let the hotel staff know to provide you an alternate lunch option. The standard meals will be suitable for those who have indicated specific food allergies or no pork products. The Gaylord prepares the meals to meet the needs of most attendees.

Sponsors, Exhibits, and Display Tables

Thank you to all of our conference sponsors for their amazing support.  Special recognition goes to Gold Sponsors Adventist Health and The Baldrige Institute for Performance Excellence as well as Silver Sponsors Elevations Credit Union and Mid-America Transplant.

Be sure to visit the exhibits in the Wilson Foyer, which are open during breakfasts, lunches, and coffee breaks; as well as sponsor display tables, located in the Baltimore Foyer.

We have sponsor-provided items such as bags, steel tumblers, and notebooks available near registration.

Bring a Water Bottle

Bring your own water bottle or grab a sponsor-provided steel tumbler to take advantage of the water stations located throughout the conference meeting space.

Tuesday Baldrige Foundation Awards Luncheon

All conference attendees are welcome to join the Tuesday Baldrige Foundation Awards luncheon in the Riverview Ballroom. This event will feature the presentation of the Foundation’s 2023 Leadership Awards.    

Duncan Wardle Keynote – Monday, April 3

As Head of Innovation and Creativity at Disney, Duncan and his team helped Imagineering, Lucasfilm, Marvel, Pixar and Disney Parks to innovate, creating magical new storylines and experiences for consumers around the globe. As founder of iD8 & innov8, he now brings his extensive Disney experience to audiences around the world using a very unique approach to Design Thinking.

Donald Berwick Virtual Keynote – Wednesday, April 5

Donald M. Berwick is one of the leading scholars, teachers, and advocates in the world for the continual improvement of health care systems. He is a pediatrician, and a longstanding member of the faculty of Harvard Medical School. He founded and led the Institute for Healthcare Improvement, now the leading global nonprofit organization in its field.  He is an elected Member of the National Academy of Medicine and the American Philosophical Society.

Discounts Available on the Baldrige Framework

The 2023-2024 Baldrige Excellence Framework® is available in printed and PDF electronic versions to Quest conference attendees at a 20% discount. Attendees can order copies from ASQ during the conference and up to 30 days after the conference at Use discount code QUEST2023 when you order to receive the discount. A limited number of individual, single copies of the Baldrige Excellence Builder® and other Baldrige materials are available at the Baldrige Program booth.  

Social Media

We welcome you to use the hashtags #BaldrigeQuest and #ExcellenceInspired in tweets you send before and during the conference. Please share your insights, learning, and inspiration for all!  

Conference Evaluation    

We welcome your feedback on the Quest for Excellence® conference. This year you can complete the Quest evaluation in the mobile or web app. Please take a moment and complete the evaluation.

We look forward to seeing you at the 34th Quest for Excellence® Conference!  

Please call us at 301-975-2036 or email us at baldrige [at] if you have questions prior to the conference.  Address on-site questions to the Conference Registration Desk.


  • Baldrige Customer Service
    (301) 975-2036
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created March 31, 2021, Updated March 29, 2023