Hire and develop your workforce
Support your workforce
Offer ways to learn and progress
Workforce - Interactive Module
Job Quality Toolkit - Improvement Tool
Your Turn - Answer Your Organizations Key Questions
In making decisions about your workforce, consider the workforce skills you need and your organization’s values and culture. You can train for certain skills, but not for values.
Hire, or train, people who can accomplish your organization’s work today and take the organization toward its vision.
Encourage and enable operators and other workforce members to expand their knowledge and skills in areas of importance to your organization. Recognize them for doing so.
For all workforce members, set high-performance expectations that are consistent with your organization’s overall goals.
Make equal opportunity a core value and practiced norm. Foster systems in which all workers can feel respected, empowered, and welcomed in the workplace.
Give your workforce members the information they need to monitor and improve their performance.
Online self-paced learning for each of the fundamental areas of the Foundations for a Successful Business.
The Job Quality Toolkit is an actionable tool that organizations can use to improve the quality of the jobs they offer. Identifying and improving the drivers most valued by workers can significantly increase their satisfaction and engagement and, in turn, benefit the organization’s ability to compete for talent and achieve success in the marketplace. The Job Quality Toolkit is deeply rooted in the Baldrige Excellence Framework®.
Baldrige Award Recipient
Matching the Great Places to Work 90th percentile benchmark, 95% of MESA’s employees agreed that the safety culture was a top organizational priority in 2019. In addition, in 2020, 94% of employees considered themselves highly engaged, exceeding the TLF loyalty benchmark by 24%, and 90% considered themselves highly satisfied, surpassing the TLF satisfaction mean by 22%. (TLF is a customer research firm based in the United Kingdom.)
Role-model best practice are from award application at time of award.
Learn more role-model best practices from Baldrige Award recipients in all sectors.