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In just two weeks, the Judges’ Panel of the Malcolm Baldrige National Quality Award will meet to decide which 2017 Baldrige Award applicants will receive site visits as part of the process for
Like other federal programs, the Baldrige Program is overseen by an advisory committee whose members are appointed by a cabinet member of the Presidential administration; in our case, the U.S
Four new judges were appointed to the Judges’ Panel of the Malcolm Baldrige National Quality Award this year.
Following is an interview of Eric Fletcher, who is senior vice president of strategy
What if you turned the service philosophy “the customer is always right” on its head and considered your employees first? What would happen to your customer service?
Employees first (or ladies and
For me, it started with e-mail on my laptop computer, progressed to cell phones, and then to text messages. When I accepted my first managerial position, I took work home with me and did it after my