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Once during Baldrige examiner training on the campus of the National Institute of Standards and Technology (NIST), someone asked me where he could find the Newton Apple Tree. I was embarrassed to
Following publication of my recent blog on elements of inclusive leadership, I had the opportunity to visit Southcentral Foundation in June with the Baldrige Executive Fellows. At that meeting, we
The spirit of service —for a small clinic started in 1913 to provide free care to Los Angeles (LA) — lives today in the servant-leader aspirations of 2019 Baldrige Award recipient Adventist Health
When Elevations Credit Union was named a 2020 Baldrige Award recipient last November, the Colorado-based nonprofit became the first financial services organization to earn the prestigious Presidential
In 2015, I blogged about buying a mattress and likened it to buying a used car. I also said that I bought mattresses less often than I buy cars (gladly), neither being an enjoyable experience for me