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Unfortunately, it’s official: Barb Fischer will soon retire from the Baldrige Performance Excellence Program (BPEP). Her colleagues are trying to focus on how this change will be good for her—but
Each year after the Quest for Excellence Conference, I sift through my notes and try to identify themes I have heard in the presentations of the new Baldrige Award recipients. The most recent summary
In 2020, MESA, a small business in Oklahoma, became the first and only (to date) three-time Baldrige Award recipient. From a one-person consulting firm founded in 1979, MESA has grown to support a
Now that most adults are eligible to receive the COVID-19 vaccine, even though many people are still unvaccinated, I would like to share the emotions I experienced over the last few months. I am sure
Each day, millions of nurses report for their next shift, despite the still-high numbers of COVID-19 and other patients in need. “They show up and give their all as they have their entire careers