An official website of the United States government
Here’s how you know
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock (
) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
In a recent blog, “ Emotional Hijacking: Why Logic Doesn’t Work with Angry Customers ,” Gallup Senior Strategist of Customer Experience and Innovation John Timmerman provides considerations that
How is a company to decide whether to use the Baldrige Criteria for Performance Excellence , the International Organization for Standardization (ISO) 9001: 2008 Quality Management System (QMS), or
Using the Baldrige Criteria within U.S. Government Agencies
A blog aimed at Federal government employees really caught my interest. " A Government Program That Has Withstood the Test of Time"
In a previous Blogrige post, we shared insights from Gallup Senior Strategist Dr. John Timmerman on achieving customer-focused excellence. In the interview, Timmerman pointed out that the Baldrige
Posted by Christine Schaefer Pewaukee School District Ceremony for 2013 Baldrige Award Recipients (pictured from left to right): U.S. Department of Commerce Under Secretary for Standards and