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Anyone who is new to Baldrige organizational assessment—and takes a look inside a Baldrige Excellence Framework booklet for the first time—can see right away that there is a lot to learn!
But
As a young child, I spent most Sundays visiting my paternal grandmother in a declining inner-city neighborhood of Detroit. By then, the city had already seen large-scale losses of middle-class
“Remember, agility is one of our core values!” That’s how a co-worker wrapped up the news of our organization’s planned migration to a new software suite for e-mail and other communication systems.
Times U.S. recently ran a story "A Better Return On Investment" about Georgia’s Fort Stewart Army post's Baldrige journey.
Baldrige staff and stakeholders that I've heard from have varying
This is a two-part blog, each about just one day. Part A Just one day.... after four weeks of examiner training ended for 2013 it happened. I had a customer service experience that would have made a