The Baldrige Program has been in the process of seeking inputs needed to revise the Baldrige Excellence Framework® booklets and ensure that the Criteria for Performance Excellence® remain “proven leadership and management practices for high performance.” An additional goal is to simplify the Criteria as much as possible, without losing its robustness as a management guide.
The process began with gathering feedback (including feedback received since the last revision). A call for feedback was sent out through email, the Baldrige website, social media, and direct requests. In addition, literature reviews were conducted, and benchmarking of other excellence programs was shared. In addition, Baldrige staff members have met with experts, including ISO representatives, health care thought leaders, and superintendents, and asked master examiners in business, nonprofit, health care, and education sectors to suggest revisions to those Criteria, respectively. Baldrige consultants, who are typically master examiners with in-depth Criteria experience, have been particularly helpful in sharing how their clients understand (or misunderstand) Criteria requirements and which parts of the Criteria are key for attaining excellence.
Over the last few months, six webinars were held, with themes based loosely on a sorting of the general feedback received on what needs to change in the Criteria from 2021/2022 to 2023/2024. During each 2.5-hour webinar, attendees—Baldrige Award recipients and applicants, framework publication purchasers, consultants, and Alliance for Performance Excellence representatives, among others—spent time thinking through general questions and then providing feedback on specific suggestions.
Participants in the following webinars discussed these main questions.
Award Process Improvements
Impacts of COVID and Virtual/Hybrid Working Environments
Where in the Criteria might organizations focus on issues that have been exacerbated during COVID (e.g., issues related to staffing, safety, resource allocation, methods of working, global supply chains)?
Operations, Including Supply Network Challenges and Innovation
If you weren’t able to attend a webinar or contribute feedback, how would you respond to some of these questions?
The 2023-2024 Baldrige Excellence Framework® booklets (including the Criteria for Performance Excellence®) are expected to be published in late 2022/early 2023. There will be three versions: Business/Nonprofit, Health Care, and Education. In addition, the shorter version of the framework, Baldrige Excellence Builder®, will be updated and published in 2023.
The Baldrige Excellence Framework has empowered organizations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results.
Available versions: Business/Nonprofit, Education, and Health Care
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