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Baldrige Excellence Framework (Criteria)

Spotlight on a Baldrige Examiner: Jo Ann Henry

December 6, 2016

As the annual online application is open for volunteers for the 2017 Board of Examiners (until 6 p.m. ET on January 9), we are featuring another interview this

A Time for All of Us to "Pardon the Turkey"

December 1, 2016

Once again this Thanksgiving, the President carried out the ritual of pardoning the White House turkey. It caused me to wonder about the history behind this

Spotlight on a Baldrige Examiner: Michael Drake

November 29, 2016

With the annual online application now open for volunteers for our 2017 Board of Examiners, we’ll be featuring interviews for the next few weeks of individuals

A Systems Perspective to Leadership and Strategy

November 22, 2016

I recently read a summary of an interview with Wharton Professors Harbir Singh and Mike Useem. The interview relates to their new book, The strategic leaders

Ten Blogs about Customer Engagement (and the Baldrige Excellence Framework)

November 17, 2016

Customer-focused excellence is one of the 11 core concepts and values of the Baldrige Excellence Framework (which includes the Criteria for Performance

Another Baldrige Ambassador Takes the Message Overseas

November 15, 2016

The Baldrige Program has always been fortunate to have engaged ambassadors—many of whom are current or former examiners, judges, or overseers—who carry the

image of front cover of October/November 2016 issue of Facilitator, which shows K&N restaurant building

How a National Role Model in Restaurant Management Makes “Impact Globally”

November 10, 2016

Baldrige Award-winning K&N Management—developer of the Mighty Fine Burgers, Fries and Shakes fast-casual restaurant brand based in Austin, Texas—is featured in

Seven Blogs about Innovation (and the Baldrige Excellence Framework)

November 1, 2016

Given that managing for innovation is a core concept and value of the Baldrige Excellence Framework, I recently checked our metrics for the most popular blogs

When Kindness and Compassion Are Part of a Disruption

October 27, 2016

If you are dissatisfied with your health care, can you get some money back? And if a health care organization was giving a money-back guarantee, how would you

photo of Dr. Katherine Gottlieb speaking at the 2015 Harry S. Hertz Leadership Award ceremony

Eight Blogs about Leadership (and the Baldrige Excellence Framework)

October 25, 2016

Baldrige staff bloggers are busy this season! We are finalizing the 2017-2018 B aldrige Excellence Framework, the 2017 Examiner Application, the 2017 Baldrige

The Jobs of the Future: How Can We Help?

October 20, 2016

The Baldrige Program was created to help manufacturers be more competitive, and it has endorsed Manufacturing Day for years, doing what it can to help connect

A “Best Place to Work” with a Culture of Caring

October 18, 2016

It may not surprise anyone that Baldrige Award-winning Sutter Davis Hospital is on the 2016 list of “Best Places to Work in Health Care” recognized by Modern

OED Watch Out!

October 11, 2016

Yes, it is time for the Oxford English Dictionary (OED) to pay attention! Having recently seen an article in the Guardian about the new additions to the OED, it

Someplace Between Your Past and Your Future

October 6, 2016

In a recent Hospitals and Health Networks article, Dan Beckham writes, "You can’t figure out where you’re headed unless you first determine where you are. And

cartoon image of distressed rider in taxi

What Does THAT Have to Do with the Baldrige Excellence Framework?!

October 4, 2016

To entertain you, to grab your attention, and (of course!) to advance your understanding of the Baldrige Excellence Framework, staff members who contribute to

A Guide for When to Embrace Risk for Value

September 29, 2016

Should an organization embrace risk or spend millions of dollars a year to avoid it? How do you know when which strategy is best? Considerations for such

Will Social Technologies Drive Business Model Innovation?

September 22, 2016

I recently read a McKinsey article on the evolution of social technology use by companies. The article was based on surveys of 2700 global executives spanning

Baldrige Cybersecurity text showing loading icon.

Baldrige Cyber—A New Era in the Baldrige Program Begins!

September 20, 2016

“Our goal is to empower [organizations] of every size and every sector with the right tools to secure themselves in a [cyber] threat landscape that is ever

Bringing a Systems Approach to U.S. Population Health

September 15, 2016

“Our proposed framework would improve how we monitor and manage health for the U.S. population. Essentially, it translates the Baldrige framework to address U.S

First-of-Its-Kind Innovation Hub Envisions—and Prototypes—the Future of Health Care

September 13, 2016

Where would you go in your organization if you had a really great idea? And what if you had access to a physical space where you could brainstorm with other

Baldrige and the Significant Challenges Facing Public Schools

September 8, 2016

Public schools across the country are facing significant challenges. Dr. Lisa Muller, assistant superintendent for Baldrige Award recipient Jenks Public Schools

How the Baldrige Framework Is Helping Rural U.S. Communities

September 6, 2016

In preparing to share here how the Baldrige Excellence Framework is being used to support community vitality in a rural region of Missouri, I’ve been thinking

How to be a High-Reliability Organization to Ensure Future Success

September 1, 2016

A perfect storm is churning through the health care industry, which has seen declining reimbursement, increased public reporting of performance data, and

Baldrige Award Judges' Panel: Interview with New Member Tammy Dye

August 30, 2016

Four new judges were appointed to the Judges’ Panel of the Malcolm Baldrige National Quality Award this year. Following is an interview of Tammy Dye, who is

"Advice for the Path to Business Performance Excellence"

August 25, 2016

Amid the peaks of the Rocky Mountains and among the dramatic canyons and whitewater rapids of the Colorado River, there is a state that takes its business

“Just Doing Nothing Gets You Nothing”

August 18, 2016

When just beginning something—be it a journey for improvement or an initiative to ensure you are prepared and fortified for unavoidable challenges—it’s best to

Accelerating a Common Culture, Especially after Mergers, Acquisitions

August 18, 2016

"Nearly three years ago, my health system merged with another system in our market [but] . . . we still occasionally hear 'we/they' comments, particularly among

One Way to Carve Your Values—and Culture—in Stone

August 11, 2016

How are you expected to behave at work? And do you think a coworker would answer this question in the same way? In the Baldrige Excellence Framework and its

More Value for Business Students: Application of Knowledge and Critical Thinking

August 9, 2016

It’s always wonderful to hear not only how the Baldrige Excellence Framework is being taught in higher education—or used by higher education organizations

Doing What I Love

August 4, 2016

In this more personal column I want to answer a question that many people ask me. The question is, am I enjoying "retirement" and what am I doing to keep busy

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About this blog

Blogrige, the official blog of the Baldrige Performance Excellence Program, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.

The Baldrige Program offers a comprehensive and proven leadership and management framework that focuses on results in all areas of your organization. Learn more about the Baldrige Program, the products and services available to help your organization succeed, and how to self-assess using the Baldrige framework.

If you have any questions about Blogrige, please contact Baldrige Customer Service at baldrige [at] nist.gov (baldrige[at]nist[dot]gov).

The views presented here are those of the author and do not necessarily represent the views or policies of NIST.

Baldrige Excellence Framework (Criteria)

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