Customer-focused excellence is one of the 11 core concepts and values of the Baldrige Excellence Framework (which includes the Criteria for Performance Excellence). What’s more, “Customer Engagement” is the title and focus of a section (item 3.2) of the Baldrige Criteria on engaging customers by serving their needs and building relationships with them.
Given the key importance of this concept for achieving organizational excellence and success, today I’ve aggregated ten of the most-read blogs Baldrige staff members have written in recent years about customer engagement. Following is the list, with hyperlinks to each blog.
As always, your thoughts are welcome here! Please consider sharing your insights and best practices—in this case, on engaging customers—by commenting below.