The Industrial Extension has played an important role in the continued growth of Lauttamus Communications & Security. As a company that is constantly evolving, we face many different challenges and opportunities every day. The Industrial Extension has not only helped us look at these challenges and opportunities differently but has also showed us how to standardize and document our processes in a way that ensures success well into the future.
The project kicked off by reviewing where Lauttamus Communications & Security felt they were experiencing the biggest workforce challenges, including quality of work, on-time delivery and employee turnover. This allowed for a cost-effective path forward where the WVU Industrial Extension would focus on areas that provided immediate relief while also providing training to educate the Lauttamus Communications & Security team on proper research and development required for creating job descriptions on their own.
The WVU Industrial Extension first used a process map created as part of another project to validate the tasks required. Once the tasks were validated, the WVU Industrial Extension interviewed process stakeholders to identify essential responsibilities, activities, qualifications, and skills required for success. The information gathered from interviews was compiled to generate standardized, written job descriptions that included principle accountabilities, objectives for the position, general competencies including skills, knowledge, and minimum qualifications for the role, and other miscellaneous job requirements.