Ward Lumber, based in tiny Jay, New York, and operating stores in Jay and Malone, NY, is a lumber manufacturing and building supply company. A family business for over 130 years, they transitioned to a worker-owned cooperative of approximately 50 owners of their 60 employees in 2021.
Becoming a “workplace of choice” is no longer optional for success. Ward Lumber, like virtually every other business, needed to find ways to reduce turnover on their team and attract new hires to their business. Solving these problems would also reduce the burden felt by all employees of being short-staffed. Ward Lumber believed that providing prospective managers with management skills training would ensure they had a shared management vocabulary and allow them to employ best practices that would improve the work experience for all.
The trainer really had excellent information in a very digestible form that the managers were able to take in and put to work right away. We are seeing better people skills resulting in better retention.