Quality is the key factor to the success of Phillips. WVU Industrial Extension (WVMEP)'s assistance in this area was invaluable. Their professionalism, knowledge, and support guided our team to the results we wanted. I and others at Phillips would highly recommend the WVU Industrial Extension (WVMEP) to anyone and look forward to a long working relationship with them.
WVMEP conducted internal audits that identified system weaknesses that were mitigated through corrective action ensuring customer orders were fulfilled with solid controls and accuracy. Corrective actions were used to assess other areas of the operations to ensure that potential system gaps were avoided leading to improved sales and operational costs savings. Through the conduct of audits, education was provided to the individuals being audited as well as the teams involved with conducting root cause analysis on the audit findings.
These hands-on training efforts were seamlessly integrated into the process itself which saved training investments that would have required classroom attendance and downtime in production with having employees off the shop floor. The results of audits and corrective actions were discussed during formal management reviews where leadership assessed the effectiveness of the quality management system to identify opportunities for investments in new products and improved processes. The data gathered through the audit process directly drove management decisions including the need for improved equipment and software.