Early in 2018, Gretna’s management team reached out to TMAC TEEX. With coaching from TMAC field staff, Gretna began their lean journey. They initiated efforts by first learning how to continuously improve then adopted Toyota Kata and began practicing it in their daily operations. Later that year, with coaching from TMAC, management started learning about and employing the principles of a lean management system. They began with visual management techniques, leader standard work, and daily accountability. TMAC taught company management how to develop an office value stream map to analyze the current state of their administrative processes. They also developed a future map that helped them prioritize where improvements should be made. Soon after using value stream analysis, TMAC field staff provided a lean office training for administrative personnel. Management felt that associates within the ranks of administrative work should have the opportunity to learn and understand the tenets of lean thinking.