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The Official Baldrige Blog

Ten Blogs about Workforce Engagement (and the Baldrige Excellence Framework)

photo of a group of smiling people in business clothes

Used with permission.


Valuing people is one of the 11 core concepts and values of the Baldrige Excellence Framework (including the Criteria for Performance Excellence). What’s more, “Workforce Engagement” is the title and focus of a section (item 5.2) of the Baldrige Criteria on achieving a high-performance work environment.

Given the key importance of this concept for achieving organizational excellence and success, today I’ve aggregated ten of the most-read blogs Baldrige staff members have written in recent years about workforce engagement. Following is the list, with hyperlinks to each blog. 

1. Boosting Workforce Engagement (from the Bottom Up)

2. How a Role-Model Health System Gets and Grows the Workforce It Needs

3. [Daniel] Pink: Are Organizations Working Against the Greater Human Nature?

4. How Values, Quarterly Coaching Address Clinician Burnout, Improve Engagement

5. A Customer Guarantee Absolutely Dependent on Workforce Engagement

6. Why Status Quo Was Not Enough for This Role-Model Workforce

7. A “Best Place to Work” with a Culture of Caring

8. How a Role-Model Nonprofit Nurtures Employee Performance

9. Baldrige as a Framework to Improve Physician Engagement

10. Workforce Engagement: Do You Have Them at “Hello”? 


As always, your comments on these blogsand in this case, your thoughts about workforce engagementare welcome here. Please consider sharing your insights and best practices by posting a comment below.

About the author

Christine Schaefer

Christine Schaefer is a longtime staff member of the Baldrige Performance Excellence Program (BPEP). Her work has focused on producing BPEP publications and communications. She also has been highly involved in the Baldrige Award process, Baldrige examiner training, and other offerings of the program.

She is a Phi Beta Kappa graduate of the University of Virginia, where she was an Echols Scholar and a double major, receiving highest distinction for her thesis in the interdisciplinary Political & Social Thought Program. She also has a master's degree from Georgetown University, where her studies and thesis focused on social and public policy issues. 

When not working, she sits in traffic in one of the most congested regions of the country, receives consolation from her rescued beagles, writes poetry, practices hot yoga, and tries to cultivate a foundation for three kids to direct their own lifelong learning (and to PLEASE STOP YELLING at each other—after all, we'll never end wars if we can't even make peace at home!).

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Our latest book, Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results, includes lessons learned and best practices from more than 50 leaders of more than 30 Baldrige and Baldrige-based Award recipients. They all underscored the importance of an engaged workforce to achieving customer loyalty, high productivity, and good financial and marketplace results.
Wonderful! Thanks for all the work you do that helps organizations achieve high performance!
The Kendall/Bodinson book, more than any I've seen, highlights the symbiotic relationship of Engagement, Leadership and Execution. Without the structure required to do these well, you can't reap the benefits of the rest of the Framework.
This is a great "vision, plan and execution" approach. I am sure it will achieve it's pinnacle sooner than anyone could ever imagine. Again, you all on the other end have a blessed day and keep making progress.

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