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Thank You, Baldrige Examiners! As teams of Baldrige examiners are busy this summer assessing the performance of ten organizations that applied to receive non-award-related feedback based on the 2021
The Baldrige Program has been in the process of seeking inputs needed to revise the Baldrige Excellence Framework® booklets and ensure that the Criteria for Performance Excellence® remain “proven
Since the 1950's, PDCA has been accepted as a premier tool for improvement. However, I contend that this tool is incomplete for the challenges leaders (and organizations) face in 2022. As stated in a
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