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Blogrige

The Official Baldrige Blog

Baldrige Excellence Framework (Criteria)

Photo of Harry Hertz looking at a reflection in the mirror of his doppelgänger in a tuxedo.

A Story About Data Quality

Let me start with some background information. A few weeks ago, I received an email from a former chair of the Baldrige Judges Panel and long-time friend, Kathy
Frustrated man holding a cell phone listening to automated message saying "Call volumes are high, wait for extended hold!"

Banking Reconceived

People who know me always ask if I have a new, entertaining customer experience I would share. And while I have had several over the last year, none rose to the
Person jumping on I can do it text over cliff during sunset.

To Do or To Be...Is That the Question?

My thinking on this topic was triggered by reading a recent interview of Michael Fisher. He is the CEO of Cincinnati Children's Hospital Medical Center, a 130
Overhead lights shining on the words "Why" Questions with sketches on charts in the background.

Why “Why” Is the Fundamental Question

I recently listened to a Ted talk by Simon Sinek, author of Start with Why: How Great Leaders Inspire Everyone to Take Action, and it caused me to reflect on
Engagement red word on compass

Kudos to My Kolleagues

O K, I took a little poetic license with the second "K" in the title; it looked nice! I can brag about the BPEP staff (including its leadership) because I am
Coworkers talking about organizational values.

Are Your Values Still the Best Guidance?

Respect, integrity, excellence, compassion, innovation, and community What is the significance of these words? Of the 44 Baldrige Award recipient organizations
Insights on the road to performance excellence by Dr. Harry Hertz, Director Emeritus Baldrige Performance Excellence Program. Shows him driving in a car looking at road signs for Results at next exit.

The New Normal Will Require RE2ST3

Rest? you ask. The new normal will be about activity, you say. Actually, I believe some rest will be necessary. After the frenzy of activity since March to
Mobile phone showing Local Call Unknown

Marketing 3.0

Your cell phone rings. It is a number that is not on your personal contact list. Since it comes from your area code, you decide to answer. Consider this

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About this blog

Blogrige, the official blog of the Baldrige Performance Excellence Program, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.

The Baldrige Program offers a comprehensive and proven leadership and management framework that focuses on results in all areas of your organization. Learn more about the Baldrige Program, the products and services available to help your organization succeed, and how to self-assess using the Baldrige framework.

If you have any questions about Blogrige, please contact Baldrige Customer Service at baldrige [at] nist.gov (baldrige[at]nist[dot]gov).

The views presented here are those of the author and do not necessarily represent the views or policies of NIST.