January 1, 2001
Author(s)
Sally S Bruce, Donna J Clarke, James R Ehrstein, Michael S Epstein, Dale G Friend, Thomas E Gills, Kenneth G W Inn, Larry L Lucas, James E Potzick, Mary H Saunders, Nancy M Trahey, John C Travis, Gilbert M Ugiansky, R Michael Verkouteren, Daniel P Vigliotti, Robert L Jr Watters
… on the optimal delivery of services to customers for standard reference materials: …