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Becky Steffen (Fed)
Group Leader, Sales and Customer Service Group in ORM
Ms. Becky Steffen received her Bachelor of Arts at The University of Virginia in Biology in 1998 and then received her Master of Science at George Mason University in Molecular Biology in 2005. She was in the Applied Genetics Group at NIST for 19 years as a Research Biologist, mainly focusing on short tandem repeat (STR) multiplex development, the characterization of additional miniSTR loci, low template DNA analysis, concordance evaluations with new commercial STR kits and capillary electrophoresis (CE) instruments, next generation sequencing (NGS), and Standard Reference Material (SRM) and Research Grade Test Material (RGTM) development.
Becky became the Group Leader of the Sales and Customer Service Group (SCSG) in the Office of Reference Materials (ORM) in early 2024 after a brief detail, supervising four very experienced team members. In this position, she oversees the overall planning, coordination, and timely execution of sales related processes as well as technical development and support efforts for the numerous sales related activities in ORM. SCSG has oversight responsibility for all aspects of sales involving our SRM portfolio and typically handles sales and delivery of approximately 30,000 units in 10,000 separate orders to a domestic and international customer base. SCSG also handles order and coordination of delivery and support for RGTMs and the Quality Assurance Program (QAP). In addition, SCSG fields a large number of telephone, email, and e-commerce questions regarding our products, communicating regularly with customers, partners, and stakeholders - especially those within the NIST measurement services community to develop innovative, collaborative approaches to future sales and customer (internal and external) service needs.
Awards
US Department of Commerce Gold Medal Award: December 2021
Judson C. French Award: July 2021
2020 MML Accolade for Teamwork and Collaboration
US Department of Commerce Bronze Medal Award: December 2012
