Everyone involved in the training had nothing, but very positive comments and I would have them come back in the future to do more training in other areas.
Two root cause problem-solving classes were scheduled to train all key individuals in root cause problem-solving. The training was conducted onsite at their Youngstown facility, with the other two sites joining virtually. The class format was a workshop-style 'Learn-Do' approach, where individuals were divided into problem-solving teams. These teams selected a problem and worked on it during the workshop.
During the root cause phase, individuals received comprehensive training on both Cause and Effect and the 5 Whys methods for root cause analysis.