The Center [MMEC] has given us confidence to pursue the development of our business. We utilize the center as a consultant in helping with input and direction.
SGI embarked on several efforts to engage more employees in these operational improvements. The company partnered with MMEC Senior Business Advisor Doug Roberts to create and lead a training plan that would ensure foundational understanding across the workforce in key areas: lean manufacturing, ISO implementation, and ERP use. Using Smart Talent tools for employee skills and standard work development, there were eight job modules created to enhance essential training for positions that support the operational changes.
Over the course of the project, Roberts led more than 100 hours of training, and more than 24 people in the 30-person company participated. SGI employees have implemented an effective training and performance management system based on the Smart Talent system structure. The company has completed the documentation of an ISO compliant quality system and trained numerous individuals for implementation. A new customer prerequisite was the requirement to utilize and interface with their ERP. Training staff on inventory management through ERP will support customer requirements and improve business systems.The long-term goal of a certified QMS will provide SGI additional credentials that will allow them to bid on products and projects requiring ISO 9001 certifications. Over time, this will open opportunities for new customers and markets.