Jax & Bones Grows their Business by 200%

Jax & Bones creates American-made luxury pet products using sustainable products and high-end design. The eco-friendly company specializes in luxury dog bedding and durable dog toys and accessories. All Jax & Bones bedding and fabric accessories are handmade at the company’s production facility in Los Angeles, California.

Jax & Bones had experienced a growth trajectory since the company was founded in 2004, but the COVID-19 pandemic created significant challenges that resulted in revenue losses for the company. The owner reached out to CMTC, part of the MEP National Network™, for help with refocusing the company’s goals and streamlining processes in order to regain market share and rebuild revenue to pre-pandemic levels.

CMTC provided business improvement services to build strategies for meaningful growth and create a roadmap for the company’s future. These services included a goal-planning session with the entire Jax & Bones team, weekly leadership coaching with the company’s owner and an evaluation of operations to support business expansion and partnerships. CMTC worked with the Jax & Bones team to create a five-year growth plan that included identifying employees for cross training and designing employee career paths. CMTC also helped company leadership recruit and hire a sales director, rework costing sheets, and increase the minimum wage.