CMTC provided expertise that was extremely valuable to our operation and the approach was perfectly suited to our diverse team. We especially appreciated the patience and flexibility during COVID-19 restrictions. We were able to reduce expenses by eliminating an offsite warehouse, reduce waste through streamlined processes, and build support for the need for continuous improvement, among other things.
CMTC worked with ICL employees to develop skills for a continuous improvement culture throughout the organization and to train key personnel on lean principles and tools to help them understand and implement sustainable improvements. CMTC provided consulting, technical support, and account management services both onsite at Innovative Cosmetic Labs’ Chatsworth, California, facility and virtually. Key outcomes included: identification of areas for improvement, recommendations on layout and storage, and training and empowering of staff.