Wisconsin Bench Manufacturing (WB Mfg) is a Wisconsin-based manufacturer of furniture, primarily for the education market. Located in Thorp, Wisconsin, WB Mfg employs 250 people making standard cabinets and lockers, modular casework, mobile furniture and custom solutions. The company also builds furniture and design room layouts for educational, commercial, fitness and industrial businesses.
We feel that MOC has the experience to help us with these projects and has a great reputation in the area. We hope to be using MOC for future projects and would also recommend them to another company. They have been a close resource for our company and have made it easy to work with one another to understand our issues and develop solutions.
MOC introduced value stream mapping to the company and started the analysis of current operations. WB Mfg formed an internal team to collaborate and analyze regularly to compile a request for quote through order entry process, the upfront sales process before an order get to the shop floor. The company also wanted to improve the work environment. A voice of customer (VOC) internal team was created and later came to be referred to as the the, “what’s up committee.” This team created events to gather employees outside of the work setting to grow relationships and asked for feedback from employees on what could be improved.
WB Mfg has implemented changes to their RFQ and order structures and are working on improving both. The company has also created a continuous improvement committee, who have implemented a system to gather feedback from employees to suggest improvements and meet regularly to address suggestions.