Quality Management System Implementation and Certification for Start-Up Company

The owners contacted Insyte Consulting, part of the New York MEP and the MEP National Network™, to help them achieve certification in a short time frame with minimal problems by utilizing Insyte’s experienced guidance through the certification process. The first priority was to develop basic processes and procedures to enable the company to perform the necessary functions without adding restrictions on their limited resources.  All procedures were developed and reviewed by the project team. Every effort was made to minimize the length and complexity of the processes. 

Due to the short time of the company’s existence, several new methods and metrics needed to be developed. Some of the challenges faced were: developing customer satisfaction measures for customers with little to no history; identifying all relevant interested parties; collecting sufficient data for measures; and performing internal audits. These were addressed through ownership experience, customer feedback and Insyte experience. As the development and implementation progressed the company members took on greater responsibility with the system and ownership of the documents.

The quality system was initiated and records of the functions were generated. An outside relation to the owner was chosen as the internal auditor. This individual was trained and audits were initiated.  A mock audit was performed by Insyte personnel to ensure the system met all requirements of AS 9100D. The certification audit was scheduled with Phase 1 taking place in August and Phase 2 completed in September 2021.