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It All Starts Upstream - Refining Peczuh Printing Request for Quote Process
With the help of: University of Utah Manufacturing Extension Partnership (UUMEP) Center
About
The Challenge
Helping to improve Peczuh Printing's RFQ tool made a substantial impact on our daily work. We continue to rely on the Utah Manufacturers Association to improve our operations.
MEP's Role
Utah Manufacturers Association, a sub-recipient of the UUMEP Center and UIRA Partner as well as part of the MEP National Network™, worked with a cross-functional team made up of sales, estimators, planners, and operations team members led by Daniel Peczuh. The team used value stream mapping to understand their current state and identify the pain points and problems associated with it. Next, they devised a plan to collect data on the types of problems causing problems in the RFQ process and found that they had a wide variation in the ways the requests were sent to the estimators/planners. For example, only about 52 percent of the quotes were processed using the company’s RFQ tool. Many didn’t want to use the current system due to perceived problems. The cross-functional team developed a proposed improvement plan. After receiving feedback, they redesigned the input method.