Growing Into New Markets with ISO 9001:2015 Certification

Since opening more than 35 years ago, H&M Machining, LLC has delivered millions of parts to customers. From CNC to machining to fabrication, H&M offers a wide range of services to satisfy any manufacturing need. In all areas, H&M seeks to provide superior products and services to give customers a competitive advantage in their markets. H&M employs 32 at their Roseville, Mich., location.

Under the direction of new owners, H&M’s management team identified an opportunity to move into additional markets including aerospace, healthcare and defense. Since most in these industries require suppliers to be ISO 9001 certified, H&M would first need to establish an up-to-date Quality Management System (QMS).

With minimal defined processes, goals or measurements in place, H&M was tasked with developing a QMS from the ground up. To accomplish this, H&M turned to the Michigan Manufacturing Technology Center’s (The Center) Quality Management experts, part of the MEP National Network™, for assistance. Over the course of seven one-day events, H&M’s management team and several staff members attended The Center’s ISO 9001:2015 Organizational Implementation training where they gained the skills needed to establish a functional, state-of-the-art QMS. As a result of this training, H&M was able to successfully earn their ISO certification. Completing this process allowed H&M to widen their customer base, as well as helped to improve their organization and process controls.