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A recent report found that many federal agencies are not providing great customer service. Government for the People, issued last month by the nonpartisan and nonprofit Partnership for Public Service
Two recent articles on Baldrige Award recipient Charleston Area Medical Center Health System (CAMCHS) illustrate a continuous improvement journey that has benefited the system with a lot more than
For years, professionals with a passion for continuous improvement have taken advantage of a program that allows them to train like Baldrige examiners--to get to the very heart of operational
When I first heard about the new television show entitled "American Idol" some fifteen years ago, I thought this was a series I would enjoy watching. I thought it would be the good news story that
The staff at the Baldrige Program take the Baldrige Excellence Framework and its Criteria seriously. Not only do we promote it, but as a small, revenue-generating government unit that thus operates