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In a recent Hospitals and Health Networks article, Dan Beckham writes, "You can’t figure out where you’re headed unless you first determine where you are. And where you are is someplace between your
To entertain you, to grab your attention, and (of course!) to advance your understanding of the Baldrige Excellence Framework, staff members who contribute to this blog have occasionally written some
Should an organization embrace risk or spend millions of dollars a year to avoid it? How do you know when which strategy is best?
Considerations for such thinking are covered in the Baldrige
This past Saturday (September 24, 2016) was a proud day for Greg Gibson, a member of the Judges Panel of the Malcolm Baldrige National Quality Award. As superintendent of Schertz-Cibolo-Universal City
I recently read a McKinsey article on the evolution of social technology use by companies. The article was based on surveys of 2700 global executives spanning the years 2005 to 2015. The results