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As the annual online application is open for volunteers for the 2017 Board of Examiners (until 6 p.m. ET on January 9), we are featuring another interview this week of a Baldrige examiner who has
Once again this Thanksgiving, the President carried out the ritual of pardoning the White House turkey. It caused me to wonder about the history behind this annual ritual. As I soon learned, the
With the annual online application now open for volunteers for our 2017 Board of Examiners, we’ll be featuring interviews for the next few weeks of individuals who have served as Baldrige examiners in
I recently read a summary of an interview with Wharton Professors Harbir Singh and Mike Useem. The interview relates to their new book, The strategic leaders roadmap. In the book they contend that
Customer-focused excellence is one of the 11 core concepts and values of the Baldrige Excellence Framework (which includes the Criteria for Performance Excellence). What’s more, “Customer Engagement”