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Leadership Responsibility Leaders today must learn how to proactively increase the chances of protecting their organizations and customers from the ever-increasing threat of cyberattacks. That’s
Launch of an Operational Excellence Initiative
This year, Kaiser Permanente’s Southern California region launched an initiative to drive operational improvements and excellence that is rooted in
Judges Panel Blog Series
In this judges panel blog series, we have been interviewing members of the Judges’ Panel of the Malcolm Baldrige National Quality Award to share individual members’
In 1987, President Ronald Reagan famously said, "Mr. Gorbachev, tear down this wall!"; the cost of a first-class stamp was $0.22; Oliver North, Jr. testified to Congress; Martina Navratilova won
Board of Overseers Blog Series
Like other federal programs, the Baldrige Performance Excellence Program is overseen by an advisory committee whose members are appointed by a cabinet member of the