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"Nearly three years ago, my health system merged with another system in our market [but] . . . we still occasionally hear 'we/they' comments, particularly among the longer-tenured staff. What
Did you ever wonder who are the folks who judge applications for the Malcolm Baldrige National Quality Award? What in their background brought them to this high honor, and what advice they may have
How are you expected to behave at work? And do you think a coworker would answer this question in the same way? In the Baldrige Excellence Framework and its Criteria, values are defined as the guiding
It’s always wonderful to hear not only how the Baldrige Excellence Framework is being taught in higher education—or used by higher education organizations either as a management framework or as the
In this more personal column I want to answer a question that many people ask me. The question is, am I enjoying "retirement" and what am I doing to keep busy? The question often comes from friends