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It’s always wonderful to hear not only how the Baldrige Excellence Framework is being taught in higher education—or used by higher education organizations either as a management framework or as the
In this more personal column I want to answer a question that many people ask me. The question is, am I enjoying "retirement" and what am I doing to keep busy? The question often comes from friends
Teenage pregnancy, obesity/lack of physical activity, drug use, and student drop-out rates are all issues on which Baldrige Award recipient Charleston Area Medical Center Health System (CAMCHS) has
What are your main product offerings? What is the relative importance of each to your success? What mechanisms do you use to deliver your products? What are your stated mission, vision, and values
Sitting deep in the basement of the FBI in Washington, D.C., reading the personal files and dossiers of J. Edgar Hoover, Donald Fisher became fascinated with intelligence and organizational security