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In 2007, the U.S. Army Armament Research, Development and Engineering Center (ARDEC; PDF profile) became the first U.S. federal organization to receive the prestigious Malcolm Baldrige National
Have you ever pondered this question? I didn't in a global sense until recently. I've had the same experiences you have with having my car hit and then feeling like I did wrong with all the hoops the
Why didn't Sotheby's envision e-bay? Why didn't IBM create the PC operating system? Why did CBS fail to see the value of CNN? Why did GM miss the minivan? Why didn't AT&T invent AOL? And why didn't
Pal’s Sudden Service received the Baldrige Award in 2001. Since then, the quick-service restaurant chain’s founder, Pal Barger, has repeatedly shared why he considers his company’s heavy investment in
In 2005, when Park Place Lexus (PPL) became the first automotive dealership to be named a Malcolm Baldrige National Quality Award recipient, it ranked among the country’s top Lexus dealers. And in the