When it received the Baldrige Award in 2016, Kindred - Mountain Valley (now Mountain Valley of Cascadia) had the distinct honor of seven consecutive years of five-star quality ratings—the highest possible—from the Centers for Medicare and Medicaid Services (CMS; less than 1 percent of skilled nursing facilities nationwide achieved the five-star rating over that same period of time). Now, a few years later, Executive Director Maryruth Butler explains that the skilled nursing center in rural Idaho has continued to sustain quality of care and customer satisfaction in the top 10% of the nation. And one of the ways that Mountain Valley of Cascadia has continued its excellence is through an innovative use of technology.
At the Baldrige Program’s annual Quest for Excellence® Conference in April, Butler will present how Mountain Valley of Cascadia sustains successful innovation through technology and continues to use the Baldrige Excellence Framework. At the conference, Butler will also receive a Leadership Excellence Award from the Foundation for the Malcolm Baldrige National Quality Award.
In an interview, Butler discussed her upcoming presentation and thoughts and tips for other organizations on using the Baldrige framework.
What will participants learn at your conference session?
Sustaining successful innovation through technology--as well as using technology to meet the health care needs of our customers in a rural area—will be part of the learning; for example, how Mountain Valley of Cascadia identified the need and developed telemedicine to include wound care and geriatric psych. Also shared will be how the health care organization uses technology for communication with families, including short- and long-term residents with social media connections and iPads.
What are your top tips for using Baldrige resources?
What’s happened at your organization in the years since receiving the Baldrige Award?
We continued seeking performance excellence and have several proud achievements:
Can you share an example of your success since receiving the award?
As the result of nursing centers that have been fined for providing poor quality of care, the federal government now makes available technology grants. To improve the quality of lives for our residents through technology, our center has applied for and received $40,000 of those funds through two grants, with a third one in progress.
Working with the Baldrige framework really taught our senior leaders how to identify strategic opportunities relating to technology and how to listen and learn from our customer.
Our Innovation Implementation Process has grown and improved through many cycles of evaluation and improvement that have resulted in sustained quality care and customer satisfaction outcomes.
What are a few key reasons that you think organizations in your sector can benefit from using the Baldrige Excellence Framework?
The American Health Care Association (AHCA), a nonprofit federation of state health organizations, representing more than 13,500 nursing facility, assisted living, developmentally disabled, and subacute care providers, has evidence to support that, in general, if skilled nursing centers work with the Baldrige Excellence Framework they rate better in the following:
NATIONAL HARBOR | April 7–10, 2019
Join us for the 31st Annual Quest for Excellence Conference showcasing the best practices of the 2018 Baldrige Award recipients!
Sunday, April 7
Join us Sunday evening for the Award Ceremony and Reception honoring the 2018 recipients.