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Blogrige

The Official Baldrige Blog

Dawn Bailey

Dawn Bailey is a writer/editor for the Baldrige Program and involved in all aspects of communications, from leading the Baldrige Executive Fellows program to managing the direction of case studies, social media efforts, and assessment teams. She has more than 25 years of experience, 18 years at the Baldrige Program, working on publications and education teams. Her background is in English and journalism, with degrees from the University of Connecticut and an advanced degree from George Mason University.

First Step in Driving State Efficiencies: Create an Agency Profile

October 3, 2017

Dawn Bailey

How does a state government begin the process of strategic planning across many diverse agencies and workforce representatives? For the state of Arkansas, it began with the Efficiency Project

Focus on the Baldrige Board of Overseers: Bennie Fowler

September 19, 2017

Dawn Bailey

Like other federal programs, the Baldrige Program is overseen by an advisory committee whose members are appointed by a cabinet member of the Presidential administration; in our case, the U.S

Baldrige Principles Bring Organizational Change, Learning to National Guard

August 29, 2017

Dawn Bailey

What are the benefits and challenges of starting a Baldrige-based program from scratch in your organization? Lt. Col. Rory Thompson started such a program at the Idaho Army National Guard. In this

Leveraging Baldrige to Build a Value-Based Services Organization

August 10, 2017

Dawn Bailey

With the help of peer feedback, face-to-face knowledge sharing, and coaching, Baldrige Executive Fellows work on a capstone leadership project to drive strategic results improvement. To do this, they

Focus on the Baldrige Board of Overseers: Reatha Clark King

August 3, 2017

Dawn Bailey

Like other federal programs, the Baldrige Program is overseen by an advisory committee whose members are appointed by a cabinet member of the Presidential administration; in our case, the U.S

Is the Customer Really Always Right? A Hotel Company Invests in its Employees First

July 27, 2017

Dawn Bailey

What if you turned the service philosophy “the customer is always right” on its head and considered your employees first? What would happen to your customer service? Employees first (or ladies and

Innovative Leadership Behaviors, Customized for You

July 20, 2017

Dawn Bailey

How can you develop as an innovative leader? A recent Harvard Business Review article by Katherine Graham-Leviss looked at “The 5 Skills that Innovative Leaders Have in Common,” and the author

Five Ways to Provide the Best Assessment Possible

July 13, 2017

Dawn Bailey

How can you provide the best assessment possible? First, you need to understand what/whom you are assessing. For the Baldrige Program, in alignment with its mission, that means understanding the

Focus on the Baldrige Board of Overseers: Rulon Stacey

July 6, 2017

Dawn Bailey

Like other federal programs, the Baldrige Performance Excellence Program is overseen by an advisory committee whose members are appointed by a cabinet member of the Presidential administration; in our

Do We Need National Standards for Organizational Excellence?

June 27, 2017

Dawn Bailey

Every day, each one of us may come upon a standard of excellence that improves the quality in our own lives, and we may not even know it. Here at the National Institute of Standards and Technology

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About this blog

Blogrige, the official blog of the Baldrige Performance Excellence Program, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.

The Baldrige Program offers a comprehensive and proven leadership and management framework that focuses on results in all areas of your organization. Learn more about the Baldrige Progam, the products and services available to help your organization succeed, and how to self-assess using the Baldrige framework.

If you have any questions about Blogrige, please contact Baldrige Customer Service at baldrige [at] nist.gov.

The views presented here are those of the author and do not necessarily represent the views or policies of NIST.