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Sector Focused

A Customer Guarantee Absolutely Dependent on Workforce Engagement

March 17, 2016

"To guarantee that every guest is delighted because of me" is the mission of Baldrige Award recipient K&N Management. Along those same lines, its vision is “To

Baldrige as a Framework to Improve Physician Engagement

February 18, 2016

In 2016, what issues will keep the C-suite in health care organizations up at night? One common thread among those issues will most certainly relate to their

Another Reason Health Care Organizations Need the Baldrige Framework

February 2, 2016

A panel of patient safety experts recently found that a “systems approach” is necessary to ensure patient safety in hospitals and other health care

A Leadership Retreat for a Company Under Fire

January 19, 2016

Recent news has been flooded with stories of companies accused of corporate greed, bucking regulations, reporting losses in the U.S. (thus not paying taxes) but

Baldrige Answers to Things Health Care CEOs Need to Know

December 10, 2015

The Advisory Board recently came out with "The 10 Things CEOs Need to Know in 2015," and much had a direct correlation with the Baldrige Excellence Framework

As the Holiday Season Approaches, Prepare Yourself for Three of the Most Dreaded Words in the English Language

December 1, 2015

Having recently bought some furniture at a big box store, those three dreaded words were boldly printed on the outside of the carton: " Some Assembly Required."

CEOs’ Top 4 Challenges and Baldrige Are a Perfect Match

November 12, 2015

The Conference Board’s CEO Challenge 2015—Creating Opportunity Out of Adversity: Building Innovative, People-Driven Organizations asked CEOs, presidents, and

A Renewed Emphasis on Teaching Leadership

October 6, 2015

A New York Times article "Can You Learn to Lead?" traces how business schools are putting more emphasis today on teaching leadership over management. In fact

A slide from an ARDEC presentation on its leadership principles

A Baldrige Award Recipient Shares Leadership Practices That Support Operational Excellence

September 1, 2015

In 2007, the U.S. Army Armament Research, Development and Engineering Center (ARDEC; PDF profile) became the first U.S. federal organization to receive the

Envisioning the Future for Long-Term Sustainability—How Baldrige Examiners Can Help

August 25, 2015

Why didn't Sotheby's envision e-bay? Why didn't IBM create the PC operating system? Why did CBS fail to see the value of CNN? Why did GM miss the minivan? Why

David McClaskey teaches class in Pal's BEI training room

A Baldrige Award-Winning Restaurant Chain That Makes Education Its Business

August 20, 2015

Pal’s Sudden Service received the Baldrige Award in 2001. Since then, the quick-service restaurant chain’s founder, Pal Barger, has repeatedly shared why he

A Map for Total Performance

June 25, 2015

No one can deny that there are plenty of quality tools out there to improve performance—of a team, of a process, of a product—but to integrate those tools and

For Manufacturers, Baldrige Could be the "Cure" for Focusing on the Future (Part II)

June 18, 2015

This blog continues from part I. How Manufacturers Use the Baldrige Criteria to Focus on the Future (continued) Baldrige Award recipient Lockheed Martin

For Manufacturers, Baldrige Could be the "Cure" for Focusing on the Future

June 16, 2015

The Recession and U.S. Manufacturing When the recession hit in the early 2000s, Michael Garvey left his fast-paced life trading equities on the floor of the New

A Baldrige Fellow Engages Employees via a “Galactic Communication Strategy”

June 9, 2015

The following interview highlights how 2014 Baldrige Executive Fellow Steven J. Kravet, M.D., M.B.A., F.A.C.P., has drawn on cross-sector learning from leaders

Photo of ECU presentation on Category 5 at Baldrige Program's Quest Conference

How a Role-Model Nonprofit Nurtures Employee Performance

April 30, 2015

If you want to foster talent and ultimately grow leaders in your organization, “culture is key.” That’s what you can learn from Baldrige Award-winning

Challenges/Insights for Excellent Processes

April 9, 2015

What are the challenges of incorporating—and maintaining—process excellence in an organization's culture? The Process Excellence (PEX) Network, a division

A Memorable Quest for Excellence Moment

March 12, 2015

Before you read further, get your tissues out. I have had many memorable moments over the years at Quest for Excellence conferences. And I have never left an

A CEO’s Impact? It’s Not Just about the Money

March 5, 2015

How do you measure a CEO’s impact? In November 2014, Harvard Business Revie w (HBR) ranked CEOs according to “increases their companies have seen in total

Fanfare for Baldrige in Health Care

January 13, 2015

In January 2015, the 2015–2016 Baldrige Excellence Framework (Health Care)—which contains the Health Care Criteria for Performance Excellence, core values and

Baldrige Examiners: Patriots, Community Members, Elite Quality Professionals

November 20, 2014

Posted by Dawn Bailey In 1987, when the development of a national quality award was assigned to scientists at the National Bureau of Standards (NBS), first

Baldrige Proves Inspirational for Small Business Owner

October 16, 2014

For veterinarian Dr. Rona Shapiro, running a small business can be challenging. “Many times, I’m the person pushing the broom, and being the veterinarian

Photo of UW-Stout Strategic Planning Group; photo used with permission.

A University That Uses Baldrige Approaches to Excel

September 9, 2014

Fourteen years ago, the University of Wisconsin–Stout became the first (and to date, only) four-year university to receive the nation’s Baldrige Award. Using

A Role-Model Government Center That Keeps Getting Better

September 4, 2014

In 2009, a federal government organization that supports multicenter clinical trials for the benefit of American military veterans received the prestigious

Baldrige Competitiveness in Puerto Rico

July 17, 2014

Small businesses in Puerto Rico are becoming more competitive, more sustainable, more global, and many of them have Carmen Martí and the Baldrige Criteria to

Baldrige and ISO QMS: A Complementary Relationship

June 12, 2014

How is a company to decide whether to use the Baldrige Criteria for Performance Excellence , the International Organization for Standardization (ISO) 9001: 2008

Boiling the Ocean: How a Manufacturer Leveraged the Criteria to Improve its Supply Chain

February 6, 2014

How to Boil the Ocean In 2012, Lockheed Martin Missiles and Fire Control (MFC) participated in the Baldrige Executive Fellows Program. As part of the program

2013 Award Winner: The “Little Engine That Could” Is Now a National Role Model

January 28, 2014

In education, as in other sectors, being a small organization is not an impediment to winning a Baldrige Award. With fewer than 3,000 students and 300

Baldrige in Manufacturing Today: Seagate’s Story

September 26, 2013

How is the Baldrige framework for performance excellence helping manufacturing companies today? Consider the experience of Seagate Technology, a manufacturer

Could Baldrige Help Detroit?

August 1, 2013

As a young child, I spent most Sundays visiting my paternal grandmother in a declining inner-city neighborhood of Detroit. By then, the city had already seen

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About this blog

Blogrige, the official blog of the Baldrige Performance Excellence Program, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.

The Baldrige Program offers a comprehensive and proven leadership and management framework that focuses on results in all areas of your organization. Learn more about the Baldrige Program, the products and services available to help your organization succeed, and how to self-assess using the Baldrige framework.

If you have any questions about Blogrige, please contact Baldrige Customer Service at baldrige [at] nist.gov (baldrige[at]nist[dot]gov).

The views presented here are those of the author and do not necessarily represent the views or policies of NIST.

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