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Baldrige Excellence Framework (Criteria)

A Customer Guarantee Absolutely Dependent on Workforce Engagement

March 17, 2016

"To guarantee that every guest is delighted because of me" is the mission of Baldrige Award recipient K&N Management. Along those same lines, its vision is “To

Government Agencies and Great Customer Service: A Match Made by Baldrige

March 10, 2016

A recent report found that many federal agencies are not providing great customer service. Government for the People, issued last month by the nonpartisan and

Building Excellence . . . While Winning Award

March 8, 2016

Two recent articles on Baldrige Award recipient Charleston Area Medical Center Health System (CAMCHS) illustrate a continuous improvement journey that has

What Is It Like to Train as an Examiner?

March 3, 2016

For years, professionals with a passion for continuous improvement have taken advantage of a program that allows them to train like Baldrige examiners--to get

Rules of Engagement

February 25, 2016

The staff at the Baldrige Program take the Baldrige Excellence Framework and its Criteria seriously. Not only do we promote it, but as a small, revenue

Baldrige as a Framework to Improve Physician Engagement

February 18, 2016

In 2016, what issues will keep the C-suite in health care organizations up at night? One common thread among those issues will most certainly relate to their

Which Way to Operational Excellence?

February 11, 2016

Dorothy: Now which way do we go? Scarecrow: Pardon me, this way is a very nice way. Dorothy: Who said that? [ Toto barks at scarecrow] Dorothy: Don

Consider a Busy Restaurant Kitchen as a System

February 9, 2016

I am frequently asked about the meaning of systems perspective or about the difference between aligned processes ( alignment) and integrated processes (

Using Analytics to Improve Your Business

February 4, 2016

What benefit could come from organizations mastering the use of modern analytics, which is defined by James R. Evans as "the use of data, information technology

Another Reason Health Care Organizations Need the Baldrige Framework

February 2, 2016

A panel of patient safety experts recently found that a “systems approach” is necessary to ensure patient safety in hospitals and other health care

Where to Find Guidance to Gain a Competitive Advantage

January 28, 2016

Not too long ago, Industry Week hosted a webinar "Five Characteristics for Competitive Advantage: What Discrete Manufacturers Need to Grow and Flourish," and

International Inspiration from Baldrige

January 21, 2016

Stories around the world support the assertion that the Baldrige Excellence Framework and its Criteria are the world standard for performance excellence*. The

A Leadership Retreat for a Company Under Fire

January 19, 2016

Recent news has been flooded with stories of companies accused of corporate greed, bucking regulations, reporting losses in the U.S. (thus not paying taxes) but

How the Baldrige Foundation’s Chair Has Used the Framework to Support Business Success

January 14, 2016

George Benson is a longtime business professor and former dean of the Terry College of Business at the University of Georgia and the Rutgers Business School at

Life-Changing Benchmarking: How Does Your Organization Compare?

January 12, 2016

Executives who have applied the Baldrige Criteria to their own work and used Baldrige feedback reports for assessment and planning have often spoken about how

New Year’s Resolutions Based on the Baldrige Excellence Framework

January 7, 2016

A question for devotees of the Baldrige Excellence Framework: Do people who passionately promote continuous improvement within organizations also tend to make

What Do CEO's and Human Resource People Have in Common?

January 5, 2016

The Human Capital Institute (HCI) recently published the results of their member survey of top priorities for 2016. The top five priorities are: Employee

Baldrige Answers to Things Health Care CEOs Need to Know

December 10, 2015

The Advisory Board recently came out with "The 10 Things CEOs Need to Know in 2015," and much had a direct correlation with the Baldrige Excellence Framework

Improve Financial Performance . . . Even When Losing

December 3, 2015

Losing can actually have its benefits. But for Baldrige users, it's a common saying that everyone is a winner who takes that first step. Because the most

As the Holiday Season Approaches, Prepare Yourself for Three of the Most Dreaded Words in the English Language

December 1, 2015

Having recently bought some furniture at a big box store, those three dreaded words were boldly printed on the outside of the carton: " Some Assembly Required."

The Baldrige Guide to Overcoming Poor Leadership

November 24, 2015

Much has been written recently on the cost of poor quality that leads to recalls, loss of customer confidence, and of course much worse scenarios where

The Boss and the Innovator

November 17, 2015

I feel like I should start this blog post with something like: "An innovator and a boss walk into a bar..." But, I don't have a punch line to follow it, so I

CEOs’ Top 4 Challenges and Baldrige Are a Perfect Match

November 12, 2015

The Conference Board’s CEO Challenge 2015—Creating Opportunity Out of Adversity: Building Innovative, People-Driven Organizations asked CEOs, presidents, and

Forget Winning; Think Improving

November 5, 2015

I recently had the great experience of speaking as part of a panel on the value of the Baldrige Excellence Framework, but what meant the most to me was the

Back to the Future...Baldrige Style

October 29, 2015

We have made it to 2015 and there has been much recent news coverage of the 2015 predictions from the Back to the Future 2 movie. And interestingly enough, many

Work Systems and Supply Chains--Are You Ready in Case of Disaster?

October 27, 2015

I heard the example that best helped me understand work systems and supply chains at a Baldrige training event right after the very sad 2011 Japanese earthquake

What Comes After Teaching Leadership?

October 22, 2015

Business schools today have placed a renewed emphasis on teaching leadership. Dawn Bailey explored this topic in a recent Blogrige post. As Dawn stated, one of

"Tips to Bring Execs on Board"

October 15, 2015

For the 15 years that I have worked for the Baldrige Program, the most common question I've heard is, "How do I get my senior leaders to buy in to using

The Value of the Baldrige Criteria to Manufacturers: A Veteran Examiner’s Perspective

October 13, 2015

In early 1989, Michael Whisman, MBA, MBB, was trained by his then-employer, Baxter Healthcare Company, to be an examiner within the company’s newly announced

Meet the Twins (Communication and Information) and Their First Cousin (Engagement)

October 8, 2015

I always thought these three concepts (communication, information, and engagement) were important and necessary to achieve performance excellence. Two recent

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About this blog

Blogrige, the official blog of the Baldrige Performance Excellence Program, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.

The Baldrige Program offers a comprehensive and proven leadership and management framework that focuses on results in all areas of your organization. Learn more about the Baldrige Program, the products and services available to help your organization succeed, and how to self-assess using the Baldrige framework.

If you have any questions about Blogrige, please contact Baldrige Customer Service at baldrige [at] nist.gov (baldrige[at]nist[dot]gov).

The views presented here are those of the author and do not necessarily represent the views or policies of NIST.

Baldrige Excellence Framework (Criteria)

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