Purchasing an SRM
HOW TO ORDER AN SRM
|New Required Ordering Information|
Mail Orders (in English) for all NIST SRMs/RMs should be directed to:
Standard Reference Materials Group
Telephone: (301) 975-2200
Each purchase order should give the number of units, catalog number, and name of each reference material requested.
Example: 1 each, SRM 79a, Fluorspar Customs Grade.
The following information must be included with each order:
Note: NIST SRMs/RMs are only distributed in the units of issue listed.
Receipt of an order does not imply acceptance of any provisions set forth in the order that are contrary to the policies, practices, or regulations of the National Institute of Standards and Technology or the United States Government.
Orders for out-of-stock SRMs/RMs are generally filled with the renewal reference materials when available. A notification list is used to contact customers when the reference material (or its renewal) is again available. Upon notification, customers are told the price of the material and are asked to contact the sales office if they still wish to purchase it.
Prices quoted for SRMs/RMs are in U.S. dollars ($), and are published in the catalog supplement (price list). The prices shown therein are subject to change without notice and orders will be invoiced for the prices in effect at the time of shipment. Shipping and handling charges for regular and special (for SRMs in restricted categories) shipments are also applied to all orders. These charges will be added to the invoices.
In accordance with U.S. Treasury regulations, late charges will be levied for each 30/45-day period, or portion thereof, that an invoice payment is overdue.
Proforma invoice service requires 3 to 4 weeks to process and is furnished only to those customers requiring such service.
SRM/RM shipments within the continental United States are shipped F.O.B. Gaithersburg, MD. There are several shipping modes which can be used, including UPS Ground, Federal Express, Air Freight, and Motor Freight (Collect). Unless otherwise instructed by the customer, the mode of shipment will be selected by NIST. Fewer shipping modes are available to SRMs/RMs in restricted categories and NIST reserves the exclusive right to select the proper shipping mode for these types of shipments. For restricted SRM/RM shipments, an additional charge is incurred for each shipping container used. This charge is added to the invoice.
International Shipments (and shipments to Alaska and Hawaii)
SRM/RM shipments outside the contiguous United States are also shipped F.O.B. Gaithersburg, MD, by one of the following modes:
Unless otherwise instructed by the customer, the mode of shipment will be selected by NIST. Any other mode of shipment requested by the customer must be paid by the customer. Fewer shipping modes are available to SRMs/RMs in restricted categories and NIST reserves the exclusive right to select the proper shipping mode for these types of shipments.
For Standard Reference Instrument (SRI) shipments
Dangerous Goods (Hazardous Materials)
Temperature Sensitive Materials
Requests for rush shipments will be accommodated when possible. However, they will be made in compliance with existing regulations pertaining to the SRMs/RMs being shipped and when hazardous materials are involved, all regulations governing their transportation will take precedence. The following types of rush shipments are available:
Same day shipping - Orders must be placed by 10:00AM Eastern Standard Time (EST). In addition to the normal shipping fees, a processing fee of $50.00 will be added to the customer's invoice.
(Exception: Hazardous materials will not be shipped the same day.)
NIST SRMs/RMs are generally not returnable, with the exception of defective goods or shipments made in error by NIST. However, normal transaction of business inevitably requires the occasional return of merchandise for exchange or credit. NIST has, therefore, instituted the following return goods policy:
Returns which will not be authorized or accepted UNDER ANY CIRCUMSTANCES include:
All documents are printed in English. The documentation NIST furnishes (if required) are:
Each SRM/RM shipment contains sufficient copies of Certificates and Material Safety Data Sheets (MSDS) (if applicable) for the number of units ordered. However, if these documents are misplaced, NIST will provide additional copies free of charge upon request. Customers may call, fax, or use the following e-mail addresses to send in their requests:
Older, archived certificates are available at www.nist.gov/srm; click on Historical Archived Certificates.
CUSTOMERS ARE REQUIRED TO INSPECT ALL PACKAGES AND DOCUMENTATION IMMEDIATELY UPON RECEIPT OF SHIPMENT. ANY DAMAGE, SHORTAGES OR DEFECTS MUST BE REPORTED TO SRM GROUP CUSTOMER SERVICE AT (301) 975-2200, WITHIN FIVE (5) DAYS OF RECEIPT OF SHIPMENT.