Ordering Policies

Purchasing an SRM

HOW TO ORDER AN SRM 

• Find your SRM on the web at: http://www.nist.gov/srm
  - By number search
  - By keyword search
  - By searching the Order Request System by 
    category: https://www-s.nist.gov/srmors
• To order online, once your find the SRM you need, click on the Add Material to Cart button. You will be asked to sign into your account or create a new account
• To order by phone, call 301-975-2200
• To order by fax, use 301-948-3730
• Sales and Customer Service: srminfo@nist.gov
   

Mail Orders
Out-of-Stock Materials
Pricing
Late Charges
Proforma Invoices (Price Quote)

Shipments:

Domestic
International
Restricted
Rush

Mail Orders

Mail Orders (in English) for all NIST SRMs/RMs should be directed to:

Standard Reference Materials Group
National Institute of Standards and Technology
100 Bureau Drive, Stop 2322
Gaithersburg, MD 20899-2322
USA

Telephone: (301) 975-2200
Fax:(301) 948-3730
srminfo@nist.gov

Each purchase order should give the number of units, catalog number, and name of each reference material requested.

Example: 1 each, SRM 79a, Fluorspar Customs Grade.

The following information must be included with each order:

• end user contact info;
• name of customer;
• shipping address;
• billing address;
• email address;
• telephone number;
• fax number;
• purchase order number;
• a customer identification number, i.e., a social security number (SSN) for consumer customers, tax identification number (TIN/EIN) for commercial customers, or agency code (ALC) for U.S. Government customers.

Note: NIST SRMs/RMs are only distributed in the units of issue listed.

Receipt of an order does not imply acceptance of any provisions set forth in the order that are contrary to the policies, practices, or regulations of the National Institute of Standards and Technology or the United States Government.

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Orders for out-of-stock SRMs/RMs are generally filled with the renewal reference materials when available. A notification list is used to contact customers when the reference material (or its renewal) is again available. Upon notification, customers are told the price of the material and are asked to contact the sales office if they still wish to purchase it.

Domestic Shipments

SRM/RM shipments within the continental United States are shipped F.O.B. Gaithersburg, MD. There are several shipping modes which can be used, including UPS Ground, Federal Express, Air Freight, and Motor Freight (Collect). Unless otherwise instructed by the customer, the mode of shipment will be selected by NIST. Fewer shipping modes are available to SRMs/RMs in restricted categories and NIST reserves the exclusive right to select the proper shipping mode for these types of shipments. For restricted SRM/RM shipments, an additional charge is incurred for each shipping container used. This charge is added to the invoice.

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International Shipments (and shipments to Alaska and Hawaii)

SRM/RM shipments outside the contiguous United States are also shipped F.O.B. Gaithersburg, MD, by one of the following modes:

• UPS International;
• Federal Express International (subject to size, weight, and category of material limitations);
• Air Freight.

Unless otherwise instructed by the customer, the mode of shipment will be selected by NIST. Any other mode of shipment requested by the customer must be paid by the customer. Fewer shipping modes are available to SRMs/RMs in restricted categories and NIST reserves the exclusive right to select the proper shipping mode for these types of shipments.

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For Standard Reference Instrument (SRI) shipments
Please refer to the individual certificate at:
 http://www.nist.gov/srm/standard-reference-instruments.cfm.

Restricted Shipments

Dangerous Goods (Hazardous Materials)
Some SRMs/RMs are classified as ``Dangerous Goods' by the U.S. Department of Transportation (DOT), the International Civil Aviation Organization (ICAO), or the International Air Transport Association (IATA). These organizations have published regulations and procedures for packaging and shipping dangerous (hazardous) goods which must be followed to safely transport these materials. Such regulations and procedures are very specific and do not allow exceptions. NIST reserves the exclusive right to select the proper packaging and shipping mode to assure that shipments comply with these regulations and procedures.

Temperature Sensitive Materials
Some SRMs are extremely temperature sensitive and will perish unless shipped by the most expedient mode available. To ensure the stability of these materials, they must be packaged with cool packs or dry ice which will maintain the necessary low temperatures for a short period of time. However, several SRMs are so temperature sensitive that they are restricted to domestic sales only, and must be shipped according to a set schedule.

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Rush Shipments

Requests for rush shipments will be accommodated when possible. However, they will be made in compliance with existing regulations pertaining to the SRMs/RMs being shipped and when hazardous materials are involved, all regulations governing their transportation will take precedence. The following types of rush shipments are available:

Same day shipping - Orders must be placed by 10:00AM Eastern Standard Time (EST). In addition to the normal shipping fees, a processing fee of $50.00 will be added to the customer's invoice.
Next day shipping - In addition to the normal shipping fees, a processing fee of $25.00 will be added to the customer's invoice.

(Exception: Hazardous materials will not be shipped the same day.)

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Returned Goods

NIST SRMs/RMs are generally not returnable, with the exception of defective goods or shipments made in error by NIST. However, normal transaction of business inevitably requires the occasional return of merchandise for exchange or credit. NIST has, therefore, instituted the following return goods policy:

• Return shipments are accepted by NIST only after specific arrangements to do so have been made. To return a SRM/RM, contact the SRM Sales Office to obtain a Return Authorization Number and shipping instructions. REQUESTS FOR RETURN AUTHORIZATION MUST BE MADE WITHIN 30 DAYS OF RECEIPT OF SHIPMENT.
• Return shipments of hazardous SRMs/RMs authorized by SRM Sales Office, must be packed, marked, labeled, and shipped in accordance with national and international regulations governing their transportation. Opened, leaking or damaged hazardous SRM/RM units and/or their containers CANNOT BE RETURNED TO NIST but should be disposed of in accordance with applicable laws and regulations.

Returns which will not be authorized or accepted UNDER ANY CIRCUMSTANCES include:

• Perishable SRM/RMs,
• Unsealed, partially used, modified or mutilated SRMs/RMs

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