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ABT Metals Witnesses Transformative Growth Through ISO 9001:2015 Certification
With the help of: North Carolina Manufacturing Extension Partnership (NCMEP)
About
The Challenge
NC State University Industry Expansion Solutions did not create the program for us but guided us through the process from start to finish, holding our hand, smacking our hand and high-fiving us all the way, setting us up for success.
MEP's Role
Getting their certification took work. It took approximately two years due to losing the first two employees heading up the program. Schultz and ABT Metals persisted in knowing the ISO 9001:2015 certification would benefit the organization substantially in the long run. “Implementing change was a significant challenge for our team as many resisted the idea. The transition required additional training, documentation, and a commitment to consistent performance based on new procedures and policies, a departure from how the company operated previously,” Shultz continued.
As President, Schultz supported the program from the beginning, being the biggest advocate for making it happen. “Having the end goal vision is critical in continuously moving forward, simply looking at challenges as opportunities to improve our business,” remarked Schultz. ABT Metals had to create every aspect required by the ISO standards, including but not limited to policies, procedures, flow charts, process diagrams, formal training, record keeping and verifications. Meetings were formalized and documented, quality check forms were created and KPI metrics were put in place to track every process.