I have worked in various segments of manufacturing for over 30 years and the Leader Starter KATA program is different from any other CI program I have experienced. It guides you down a path towards a solution that consistently provides the best answer. Leader Starter KATA forces you to look at all areas of the company for improvement by breaking down process, communication and people into 3 sub-categories. As VP of Operations, my focus is production, but LSK has taken me outside my area of responsibility to solve problems where they originate. National makes custom hollow metal products for customers who need it quick, nothing we make goes to stock. This combination has been a recipe for disaster in that 'special' and 'rush' make it easy for mistakes to pop-up. Leader Starter KATA has helped us to examine and improve many areas of our business including consistently reduced defects, month in and month out. Thank you for introducing us to this program. Using the Leader Starter KATA approach to problem solving will be a valuable tool for our growing business.