AvaLAN is currently certified to the ISO 9001 quality management system (QMS) standard. They voluntarily maintain their certification for a couple of prominent reasons. First, since ISO 9001 is an internationally recognized standard, it is often a requirement to be considered as a vendor, and AvaLAN’s attainment gives them a competitive edge in competing against their competitors. Additionally, AvaLAN’s commitment to customer satisfaction allows them to use the ISO 9001 management system as a driving force to continuously improve their processes and meet the expectations of their customers. In order to maintain their certification the standard requires that AvaLAN perform internal audits to determine that their QMS conforms to specified requirements. To meet this need, AvaLAN requested the assistance of ATN, part of the MEP National Network™, to perform their internal audits.