Since STEP had never had a Quality Management System (QMS) as part of their operations, they needed assistance with implementing ISO 9001:2015. After working with the Michigan Manufacturing Technology Center (The Center), part of the MEP National Network™, in the past, STEP knew The Center’s experts would provide the guidance they needed to reach compliance. After completing The Center’s ISO 9001:2015 Organizational Implementation training, STEP successfully earned their certification. STEP also was able to minimize quality issues with their major customer, going from an average “D” rating on their monthly scorecard to a “B” rating. This has improved their relationship and allowed for the opportunity to gain new work with the customer.
STEP also turned to The Center to bring employees up to speed on Lean best practices. Training covered Total Productive Maintenance (TPM), Lean Manufacturing Champion and Value Stream Mapping, with topics tailored to the needs and challenges of STEP’s facility. This provided both a refresher and an introduction to Lean, as STEP’s team had different levels of experience with lean in the past. All workers left with a deeper understanding of lean concepts and a greater ability to contribute to continuous improvement efforts.