Due in part to the Supervisor Leader User Group program, many of our front-line supervisors and managers have demonstrated a higher level of professionalism, supervisory skills and problem-solving skills. This has enabled our company to decrease our cost of goods sold, reduce our overtime costs, increase our capital expenditures, retain customers and retain a stable workforce. Our innovation has increased. There is an increased level of trust in management by the executive team.
To accomplish their company goals, PiPP engaged with the Michigan Manufacturing Technology Center–West (The Center–West), part of the MEP National Network™, initially sending employees to the Supervisor Leader User Group (SLUG). The SLUG is cohort style learning in which 2-3 team members from 4-6 different manufacturers learn together from a facilitator as well as from one another. The SLUG applies fundamentals of supervision and leadership into practical terms, applications, and tools. Special consideration is given to performance metrics, goal setting and performance management, or “how to help others succeed”. Performance metrics are established to document improvements.
Due to the long-term benefits they have seen from sending their management team through this user group, PiPP has continued to send high-potential employees, as well as recently promoted staff, since 2015. This participation has led to the creation of a consistent leadership message throughout the organization. The investment in their workforce also has created a clearer succession plan within the organization and contributed to a culture of trust and increased employee satisfaction. Additionally, PiPP has seen increased innovation as lean concepts have been implemented.