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Did you know that the most recent revisions (2021-2022 and 2023-2024) of the Baldrige Criteria for Performance Excellence® (part of the Baldrige Excellence Framework® booklets) have added specific
Background It all started with my bathroom sink. I noticed that it was draining slowly and that I could pull out the pop-up stopper. It was no longer attached to the lever that raised and lowered it
The Baldrige Program has been working on the next two-year revision of the Baldrige Excellence Framework® (including the Criteria for Performance Excellence®) to ensure that it encompasses “proven
Yes, I have a wicked dream. NO, not that definition of wicked. I mean wicked in the sense meant by scientists when they discuss “wicked problems.” Wicked problems are those that typically involve a