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What are your main product offerings? What is the relative importance of each to your success? What mechanisms do you use to deliver your products? What are your stated mission, vision, and values
Sitting deep in the basement of the FBI in Washington, D.C., reading the personal files and dossiers of J. Edgar Hoover, Donald Fisher became fascinated with intelligence and organizational security
Dr. James Tew is widely respected within the Baldrige community in his home state of Texas. He also is held in high regard for his contributions to the Baldrige Performance Excellence Program (BPEP)
I recently had a conversation with some of the Baldrige Program staff about the new Baldrige Framework diagram issued in 2015, and sometimes referred to as the "Baldrige Hockey Puck." The conversation
In August of 1987 Congress created a public-private partnership that spawned a global movement, the Baldrige Performance Excellence Program. This small program was given a great big purpose: to