Today, in five states across the United States, five Malcolm Baldrige National Quality Award winners are being added to the 106 winners who serve as role models for the nation and around the world on how a successful organization—whether in manufacturing, service, nonprofit, health care, or education—can achieve excellence. To inspire other U.S. organizations toward excellence, these recipients will be sharing their best practices, beginning with the 30th Anniversary Quest for Excellence© Conference in April 2018.
The 2017 honorees include the first Baldrige Award winner from Hawaii, a repeat winner from Alaska, and the first utility company to win the award.
The honorees are Bristol Tennessee Essential Services (Bristol, TN) and Stellar Solutions (Palo Alto, CA) in the small business sector, the City of Fort Collins (Fort Collins, CO) in the nonprofit sector, and Adventist Health Castle (Kailua, HI) and Southcentral Foundation (Anchorage, AK) in the health care sector.
I believe the mission statements of these organizations underscore their commitment to excellence, with words such as “exceeding,” “inspiring,” “exceptional,” “working together [and] achieve,” and “high-impact expertise . . . [to] achieve mission success.”
Bristol Tennessee Essential Services
Mission: To provide service to our customers, employees and community that exceeds their expectations.
Bristol Tennessee Essential Services (BTES) is a municipally owned utility company, which provides electric and fiber (Internet, telephone, and cable) services for a 280-square-mile service area for Bristol and Sullivan County, TN. BTES offers the fastest Internet available in the United States at 10 Gigabits per second.
Mission: Provide high impact engineering expertise and technical management to meet the critical needs of our customers and partners so that they can deliver successful capabilities and achieve mission success.
A small, woman-owned, professional engineering services business in Palo Alto, CA, Stellar Solutions provides technical expertise and management for national and international aerospace programs, supporting all phases of space systems development and operation.
Adventist Health Castle
Mission: E ola mau ke Aloha o ke Akua i ke olakino, i ka pono iho, a me ka mana'olana. (Living God's love by inspiring health, wholeness, and hope.)
Adventist Health Castle—part of the nonprofit, faith-based Adventist Health system headquartered in Sacramento, California—is a 160-bed acute care facility and community hospital system that provides inpatient and outpatient care to people who primarily live on the windward side of the Hawaiian island of O’ahu.
City of Fort Collins, Colorado
Mission: Exceptional service for an exceptional community.
City of Fort Collins, Colorado, is a full-service municipal corporation operating under a home rule council-manager form of government. Its main product offerings are housing services, nuisance abatement services, planning and neighborhood services, recreation programs and facilities, parks, natural areas and trails, water utilities, natural resource programs, municipal government, fleet services, police, electric and storm water utilities, and public transportation program and resources.
Mission: Working together with the Native Community to achieve wellness through health and related services.
Southcentral Foundation (SCF) is an Alaska Native-owned, nonprofit health care organization serving nearly 65,000 Alaska Native and American Indian people living in Anchorage, Matanuska-Susitna Valley, and 55 rural villages. In 1997, Congress passed Public Law 105-83, which enabled Alaska Native people to obtain ownership/management of all their health care services. Since assuming those services, Southcentral Foundation has instituted a total system-wide transformation of care that allows Alaska Native people to be in charge of the design and delivery of their own health care.
Congratulations to the 2017 Baldrige Award winners! We'll see you at the Quest conference.
Quest for Excellence® Conference
BALTIMORE | April 8–11, 2018
Join us for the 30th Anniversary Quest for Excellence Conference showcasing the best practices of the 2017 Baldrige Award recipients!
Sunday, April 8
Join us Sunday evening for the Award Ceremony and Dinner honoring the 2017 recipients.